Where are your depots?
Kent:
Peacock Farm, Greenfield Close, Rusthall, Tunbridge Wells, TN4 8TT
(Closed from 23 Aug 2010)
London:
Royal Victoria Patriotic Building, John Archer Way, Wandsworth, London, SW18 3SX
Please note that once your hire has been booked we usually can not change the drop off or pick up depot unless agreed in writing by the management. Any changes may be subject to a one way hire or relocation fee.
What happens if I break down?
If you have any mechanical troubles we provide free AA 24 hour roadside assistance in the UK. The AA will assist you free of charge for any MECHANICAL issues you may have during your travels. AA cover is only included for the UK. We do not provide European break down assistance, but you can organize this very easily independently. We do however provide Euro emergency kit which is legally required under EU Law, plus we also include jumper leads just in case you leave the lights on!
What if I have a foreign driving license?
No problem at all. All drivers must just have a valid full driver's license which they must present when they collect the van. Please note that our pricing is based on having a clean driving record, otherwise a small daily surcharge may apply.
How many people can travel in a Getaway Camper?
All of our campers can seat up to 4 people, which is great for families or friends wanting to lower the cost of traveling. Please note that the rear seat is slighlty smaller for 2 large adults, but plenty of room for 1 large adult. The front and rear seats of our campers also swivel, so you can turn them round when parked up for a game of cards or a meal.
Please see the camper's page of our website for the layout of each vehicle.
Note: Due to recurrant damage we have disabled the front seat rotation. This will be reinstated for 2011. We apologise for any inconvenience.
How many people can sleep in a Getaway Camper?
Each camper can sleep 2 inside on the fold out double bed. We also hire an optional awning that fits onto the vans for the extra 2 people. Please note that we do not supply bedding.Please see the camper's page of our website for the layout of each vehicle.
What sort of bags should I bring?
We highly recommend soft bags to make maximum use of our storage area.
Can I charge my phone or iPod, and what about laptops?
We offer 240v transformers for hire at £20 + VAT. You will need a plug adaptor if you are coming from outside the UK, as our transformers are UK plugs only sorry.
Do you have one way hires?
Not at this stage sorry.
Can I pick up in Europe?
Again, we're afraid not - but look out for a European depot soon.
What type of van is a Getaway Camper?
All our vans are Toyota's and are equipped with 2.7 litre Petrol engines. Please see our page on the campers for a full run down.
Do you have manual transmissions?
No. All our campers are automatics.
Do you have left hand drive vans?
All our vans are right hand drive at this stage.
How big is the optional Awning?
These sleep 2 - 3. They do vary slightly, but in general they are: Height 2m, Length 3.5m, Width 3m
Where can I take my camper?
The additional European cover allows travel in all EU countries plus Switzerland, Croatia, Norway, Iceland and Monaco. EU countries include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, UK If there are any countries outside of this that you think you'd like to go to please get in touch well before your collection date and we will ask our insurers.
European insurance cover is charged at £5 + VAT per day.
We also recommend that if you plan on travelling through Eastern EU countries that you purchase a Vehicle on Hire Certificate (VOH). This is available on our booking system at £15 + VAT and avoids any potential problems that you could encounter in Eastern EU countries. The VOH Certificate is a legal replacement for the V5 document that is proof of ownership for the vehicle. We can not issue the original document. Please note that we require 3 working days notice to produce this.
Vehicle on Hire Certificate £15 + VAT.
PLEASE NOTE THAT GETAWAY CAMPERS IS NOT LIABLE FOR ANY COSTS INCURRED IF YOU ARE REFUSED ENTRY TO THE COUNTRIES LISTED ABOVE OR ANY TOLLS INCURRED DRIVING IN ANY COUNTRIES.
What is the range on a tank of gas?
Approx 550km
What does the insurance cover?
We include Fully Comprehensive Insurance. The hirer is responsible for the excess of £500 pounds for drivers 25 - 70 and £750 for drivers aged 21 - 24. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. If you run into trouble, please let Getaway Campervans know as soon as possible. Getaway Campervans strongly recommend that you have personal travel insurance while traveling. If you have an accident or breakdown, Getaway Campervans will either replace your vehicle with a similar one, or refund your hire charge for any days you lose the total use of the vehicle. It is at the discretion of Getaway Campervans as to whether we choose to release another vehicle to you following an accident depending on the circumstances.
Can I waive my excess?
Yep, just select the level of excess you want on your booking form.
Is there a minimum hire period?
Yes, we have a minimum 5 days day hire period, but if you are looking for a shorter hire, contact us directly at info@getawaycampers.co.uk or on +44 (0)203 012 0177 as we are flexible and will look to assist you as best we can.
Are there any extra costs?
No. Once we finalise the price depending on your requirements, that's it. Nothing else!
Does the Sat Nav cover both the UK and Europe?
Yes it does. This makes your life a lot easier!
Do you supply information on camping ground and caravan parks?
Yes we do. Each camper comes with the AA Britain and Ireland Camping and Caravan Ground Guide. We don't presently provide information on European sites in the vans, but you can check out our
Travel Advice page on our website for more information.
Should I book campsites in advance?
We recommend that you do from July - September, otherwise you should be fine.
Will my mobile phone work in the UK and Europe?
It depends on your plan, but we recommend purchasing a UK sim card on arrival. These can be purchased in vending machines at the airport. This is useful in emergencies or even for just telling us that you want to extend your hire.
Where can we park overnight?
Parking in the UK and Europe is pretty easy. Like anywhere, please remember that local laws do apply and any violations are your responsibility. You can often park and sleep in truck stops, but there are heaps of caravan parks and camping grounds in the UK and Europe offering great facilities at minimal cost. All of our campers come with the AA Britain and Ireland Camping Ground Guide to make life easier as well.
What is the minimum age to rent a Getaway Camper?
You need to be at least 21 years of age, have a full license and a good driving history of at least 2 years. Additionally we can not hire to students under our present insurance arrangements sorry.
Please note that hire to drivers aged 21- 24 is dependant on prior approval by our insurer, so please contact us at least 1 working day in advance of your requested pickup date so we can give you the ok.
How do I pay my deposit?
Simply click on the 'Bookings & Quotes' tab on the left hand menu and click on 'Request booking'. You will be required to enter in your details including credit card details; this is for a 20% deposit to secure the reservation. If we have availability for your booking we will deduct the deposit and then send you a booking confirmation. This deposit is deducted from the balance which is payable 5 working days before your pickup date. Please let us know if you intend on paying the balance with a different card otherwise we will debit the one provided.
What if I cancel?
Your deposit is non-refundable should you choose to cancel your reservation, but it is transferable if you tell us at least 14 days prior to your booking date. This is then valid for another 6 months. Please note that this is at our discretion and is subject to individual circumstances and time of year. Cancellations made within 14 days of your pick up date will not be transferable or refunded and will be charged 50% of the total hire cost. Cancellations made within 7 days of the pick up or 'no shows' will be charged the full hire cost. Should you cancel your booking once your hire has started, you will not receive a refund.
How can I pay?
We accept cash, bank transfer, MasterCard, Visa, and UK Debit cards. Debit cards are free to use but credit cards do incur a 3% fee.
Please note that we can not accept non-UK debit cards - sorry!
What do I need to bring with me?
Please make sure the driver/s is present and that they have their drivers license, Passport (or other suitable photo ID) and proof of address with them. Please bring a credit card so that your details can be left on the contract. You will also need to bring bedding with you as we do not provide this. If you have an iPod and car connection, please bring that so you can hook up your sounds through the stereo.
Is there a bond?
We do not take a bond as such, but we do take a manual imprint of your card to cover the excess. We also hold your card details on the contract should the camper be returned damaged, un-cleaned or if you incur any fines/charges whilst out on the road. If you are paying in cash, you will need to leave a £500 bond.
Is insurance included in the prices?
Yes, insurance is compulsory for each driver so the quoting system will automatically add this in depending on the age of the driver and whether you are driving in just the UK or outside of the UK (mainland Europe).
How much for an extra driver?
An extra driver is an additional £5 + VAT per day.
When can I collect and return my van?
Anytime during our depot opening hours:
Mon - Fri 0900h - 1600h, and Sat 0900h - 1200h
(Please note that Sunday and Saturday after 12pm is strictly by appointment only) We calculate our hire times by calendar days. So each day is counted as one, irrespective of what time you pick up/return the van. Please be at the depot turn up within 30 minutes of your booked reservation time and return the van on the time stated on your contract. Late fees do apply.
Can I take a child seat?
Our campers have front airbags and the rear seat has lap belts only. They can take child seats that are certified for lap belts. Sorry, but at this stage we do not hire out child seats.
What if I drive into the London Congestion Zone?
This can be a bit tricky, but the area is sign posted heavily. Essentially you are responsible for paying this yourself either on the day or next day. This can be done online or by phone. Failure to do so will result in a £60 fine from Transport for London which then goes up steeply if not paid within 14 days. The best thing is to either take alternate routes or park your camper in a suburb for the day. Don't worry though, our depots are well outside the congestion zone.
Does my Quotation guarantee availability and what is a Booking Request?
Unfortunately the Quotation doesn't actually guarantee that we definitely have availability for the dates you have requested. This is especially true over the summer months or when certain festivals are on like Glastonbury. The best thing is to give us a call if you are uncertain.
A Booking Request is similar to the Quotation in that we can't guarantee your request, but we will check the dates you want and then advice whether you are good to go. If we can't meet your request you don't have to worry about losing a deposit, as we only take the deposit when the dates are definitely available.
When should I book for Glastonbury or other festivals?
We've noticed a huge increase in the enquiries for Glastonbury and other festivals. To get a place, you literally need to contact us as soon as tickets go on sale. Unfortunately a week before is a little hopeful...
Can I take a choose my camper?
Sorry, but generally we allocate campers ahead of time depending on where they are going, the length of time and servicing requirements. All our campers are laid out the same and drive exactly the same.
UK Camper Hire & Campervan Rental UK