Important Information

Depot

145 Nathan Way, Thamesmead, London, SE28 0AB

Nearest Stations

  • Plumstead overgroundstation
  • Abbey Wood overground station
  • Woolwich Arsenal overground / DLR station

The 472 bus travels along Nathan Way, going to Woolwich Arsenal station, Plumstead station and 02 North Greenwich underground station.

Collection and Return of Campers

Monday - Friday 0930 - 1600

Saturday 0930 - 12 noon.

We are closed Sundays and Bank holiday Mondays.

We calculate our hire times by calendar days. So each day is counted as one, irrespective of what time you pick up / return the camper. Please be at the depot within 30 minutes of your booked reservation time and return the camper by the time stated on your contract. Late fees do apply.

Parking at the Depot

We don't have any onsite customer parking. There is limited parking in the surrounding area, or try www.justpark.com.

Licence Requirements

A full drivers licence held for at least two years, which must be presented at the time of hire, be a minimum of 21 years of age and upto 75 years with a good driving history. ( you cannot drive on a provisional licence, P1 or P2)

We accept from the following countries- UK, EU, USA, Canada, Australia, New Zealand and South Africa. For any other countries we will need to check with our insurance company.

We cannot hire to students (under 25) ,Professional sports persons or entertainers under our present insurance arrangements. Please note that hire to drivers ages 21-24 is dependent on prior approval by our insurer please notify us at least 2 days prior to rental with details, A charge may apply. 

Any driver with more than 6 penalty points or a Ban within the last 5 years, or any insurance cover cancelled or denied please refer to us prior to booking.

Persons with Diabetes or Heart condition or any other "mental or physical defect or infirmity" please refer prior to booking.

Persons who have been involved in more than 1 accident in the last 3 years please refer prior to booking 

Foreign Service Personnel born outside UK please refer prior to booking  

Camper and Tent Specifications

Our campers are 4 seater,2 berth, (We have a limited number that seat 5, please check when booking).

Each camper can sleep 2 inside on the fold out double bed, with an option of hiring a tent extension which sleeps 2 or a VW camper style tent, these sleep 4 with 2 rooms.

We do not provide bedding, this is an optional extra and comes as a bedding pack which consists of 2 sleeping bags, 2 pillows and cases.

All our campers are automatic, petrol and right hand drive.

Engine size ranges: 2.4 or 3.0 litre petrol

Distance on a tank: approximately 550km

Toyota Regius dimensions: L4.69m x W1.69m x H1.90m

Toyota Alphard dimensions: L4.841m x W1.806m x H1.935m

Tent extension dimensions: 240cm x 240cm

VW style tent dimensions: L388cm x H182.5cm x D145cm

Quotes - Booking Request

Fill in the dates and any additional extras. Email the quote and we will get back to you as soon as possible with the availability for your dates. If you decide to do booking request without doing a quote, we will get back to you asap if we can't accept your booking request; no deposit will be processed. If we have availability for your booking request we process a 20% non refundable deposit to secure the reservation. The balance is then due 28 days before travel.

Booking, Deposit and Balance Payment

Fill in the quick quote and book with the dates and times and any additional extras you require, and click on request booking. You will be required to enter your details including credit card details, this is for a 20% non refundable deposit to secure the reservation. If we have availability for your booking we will deduct the deposit and then send you a booking confirmation. This deposit is deducted from the balance which is payable 28 days before collection of the camper. Please let us know if you intend on paying the balance with a different card, otherwise we will debit the one provided.

If you have a non UK address / non UK card we will email you a link so you can pay securely online.

We do not accept American Express.

Insurance Cover

We include Fully Comprehensive Insurance. The hirer is responsible for the excess of £500.00 for drivers 25 - 75 and £750.00 for drivers aged 21 - 24. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. If you run into trouble, please let Getaway Campers know as soon as possible.

Getaway Campers strongly recommend that you have personal travel insurance while travelling. If you have an accident or breakdown, Getaway Campers will either replace your vehicle with a similar one, or refund your hire charge for any days you lose the total use of the vehicle. It is at the discretion of Getaway Campers as to whether we choose to release another vehicle to you following an accident depending on the circumstances. The Security Bond will be kept irrelevant of fault. If the third party pay us the excess your bond will be refunded

Liability of damage (reduced liability insurance) is available.

Reduce liability (option A) to £250.00 - £5.00 per day

Reduce liability (option B) to £0.00 - £15.00 per day

All prices plus VAT and the full Bond is still payable in all events.

Security Bond

It is £200.00 for 4 days or less hires, and £500.00 for 5 days and longer, for drivers aged 25 - 75 or £750.00 for drivers aged 21 - 24.

The security bond payment is payable on all occasions. The security bond refund is processed back onto the card on the 10th working day after the return of the camper. This is to allow for any infringements (speeding, parking fines etc) we might receive in the post.

You can reduce your excess though by selecting one of our other insurance options, which is a great way of having peace of mind. Remember the full security bond is still payable on collection of the camper.

Documentation Required

  • We need to see the driver/hirers drivers licence and DVLA code (DVLA code available from www.gov.uk)
  • You will need your National insurance number-UK licences only if you haven't got your DVLA code.
  • Passport or other suitable photo ID
  • 2 proofs of address
  • Please bring a credit card for the security bond.

Audio System & Phones

If you have an iPhone this should plug into our audio system, but we do recommend that you bring a spare lightning lead as these are notoriously fragile.

The Audio Systems are Bluetooth compatible.

The campers are also all fitted with USB sockets for charging.

European Travel

You will need to select European Insurance pack from the additional extras list.

  • 1-8 days: £49.00
  • 9-19 days: £95.00
  • 20-29 days: £149.00
  • 30 plus days: free

* All prices pluf VAT

The additional European cover allows travel in all EU countries plus Switzerland, Croatia, Norway, Iceland and Monaco. EU countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

If there are any countries outside of this list that you think you would like to go to please get in touch well before your collection dates and we will ask our insurers. We do not cover Albania, Bosnia, Macedonia, Montenegro and Serbia.

From the 1st July 2012 it is compulsory to carry a breathalyser test kit in France. These are included in your EU insurance pack.

If travelling through France and Spain, you need to carry a spare pair of spectacles. Travelling in Europe from 2017 there are several new emission zones throughout Europe and the campers have to be registered in these areas. This is constantly changing and information is currently limited so would suggest a good Google search before departure.

We also recommend that if you are travelling in Eastern EU countries that you purchase a Vehicle On Hire Certificate (VOH). This is available on our additional extras list at £18.00 + VAT and avoids any potential problems that you could encounter in Eastern EU countries. The VOH Certificate is a legal replacement for the V5 document that is proof of ownership for the vehicle. We cannot issue the original document. Please note that we require 7 working days notice to produce this. VOH Certificate £18.00 + VAT

Portugal

Please note if travelling through Portugal, Foreign registered vehicles MUST pay all tolls in advance at a Portuguese Post Office. They have a automated system that does not allow any payment on the actual toll roads. To avoid any fines we recommend avoiding toll roads.

Switzerland

When travelling through Switzerland you will require a toll pass, available from any service station.

Please note that Getaway Campers is not liable for any costs incurred in the event that you are refused entry into the countries listed above or any tolls incurred while driving in any countries.

Booking a Ferry

We cannot supply a registration number as we cannot guarantee there won't be any last minute change of vehicles. Most ferry companies will let you input Hire car or TBC for the registration number.

Breakdown Cover

If you have any mechanical troubles, we provide free 24 hour roadside assistance in the UK and Europe. Full details of this cover ar in your rental agreement. This covers any mechanical issues you may have during your travels. We also provide a Euro emergency kit with the EU insurance pack, which is legally required under EU Law, plus we include jump leads just in case you leave the lights on.

Cancellation of Hire

Your deposit is non-refundable should you choose to cancel your reservation, but it is transferable if you tell us at least 14 days prior to your collection date. This is then valid for another 6 months. Please note this is at our discretion and is subject to individual circumstances and time of year.

Cancellations made within 14 days of your pickup date will not be transferable or refunded and will be charged 50% of the total hire cost. Cancellations made within 7 days of pickup or no shows will charged the full hire cost. Should you cancel your booking once your hire had started, you will not receive a refund.

Extra drivers

An extra driver is an additional £5.00 + VAT per day.

Sat Nav

All our campers have built in Sat Nav systems with a CD / DVD player with Bluetooth connections.

Please note that the Sat Nav is only a guide and Getaway Campers accepts no responsibility if the Sat Nav is incorrect on occasions - roads do change! You may need road maps for some Eastern European countries. The Audio system also plays standard UK DVDs.

Pets

Yes, you can bring along your pets. We do request that they do not travel on the mattresses and the vehicle is returned clean and hair-free. Failure to do so will result in a cleaning and valeting fee. (We advise you fetch covers to protect the seats and mattresses).

Luggage

We highly recommend soft bags to make maximum use of the storage area.

Hire Period

We have a minimum 7 day hire period during our high season. If you are looking for a shorter hirer, do a quick quote, we will email back if we can accept a shorter hire.

London Congestion Zone

The London Congestion Zone can be a bit tricky, but the areas are heavily sign posted. You are responsible for paying this yourself either on the day or the next day. This can be done online or by telephone. Failure to do so will result in a £85.00 fine from Transport for London which then goes up steeply if not paid within 14 days. The best thing is to either take alternative routes or park your camper in a suburb for the day.

Our depot is well outside the Congestion Zone. If you receive a Congestion Charge we usually pay this out of your security bond plus a £20.00 administrative charge.

Since Oct 2017 certain vehicles have to pay an additional emission charge for central London. This is known as the T-Charge. If this is payable you will be advised when you pay the congestion charge.

Dartford Crossing

Dartford Crossing is on automatic payment so no need to worry, the reduced charge is £2.00 each way and will be deducted from your security bond.

Parking

Parking in the Uk and Europe is pretty easy. Like anywhere, please remember that local laws to apply and any infringements are your responsibility. You can often park and sleep in truck stops, but there are heaps of caravan parks and camping grounds in the UK and Europe offering great facilities at minimal cost. All of our campers come with the AA Britain and Ireland Camping Ground Guide to make life easier as well.

Please note that highway service stations do require you to pay for staying more than 2 hours. They have cameras in operation and will fine you, so please bear this in mind. If we receive any parking infringements we will usually pay this out of your security bond plus a £20.00 administrative charge.

Child Seats

Our campers have front air bags and the rear seat has one lap belt and one three point belt. If you have to use a child seat you will probably need a seat belt extension these are available at your own liability. They can take child seats that are certified for lap belts, three point belts and booster seats. All child seats are used a your own liability. Getaway Campers accepts no responsibility for any fitment or use of child or booster seats. The NEW TOYOTA ALPHARD have Isofix fittings for Child Seats!

Campsites

Each camper comes with the AA Britain and Ireland Camping Ground Guide. We don't presently provide information on European sites in the campers, but you can check out our Travel Advise page on our website for more information. We recommend that you book campsites in advance for June - September.

A useful website are www.freedomtogo.co.uk.

Festivals

To make sure you can get your tickets and a camper you need to get booked up as soon as tickets become available. Please email us a quote and we will get back to you with the availability. We do have very limited availability for music festivals. Priority will go to long term hire booking.

Additional Costs

There are no hidden costs. Once you have selected your dates and any extras you might require from the additional extras list, that's it.

Make sure you select the correct amount of days for European Insurance cover, tent extensions or bike racks. There are bedding packs, so there's less washing for you to do! We also hire 240v transformers so you can use low wattage items, (please ask if not sure). We also have external power leads which connect to camp site power and have an UK multi-plug on the other end.

There is a security bond payable on collection of the camper. Please refer to security bond information.